faq
1. What is THE GIFT BOX?
THE GIFT BOX is a gifting brand that specialises in customised hampers made with love, perfect for birthdays, weddings, festivals, corporate gifting, and special occasions.
2. Can I customise my hamper?
Yes! We have a separate section for custom hamper CREATE YOUR OWN BOX .You can choose Hamper box , Tray , products, and even add personalised notes or branding.
3. Do you offer bulk or corporate orders?
Absolutely. We accept bulk and corporate orders for events, employee gifting, client gifting, and festive occasions. Please contact us in advance for smooth processing.
4. How much time does it take to prepare a customised hamper?
Customised hampers usually take 2–4 working days to prepare, depending on the products and level of customisation.
5. Do you deliver across India?
Yes, we provide pan-India delivery. Delivery timelines may vary based on location.
6. Can I choose a delivery date?
No , currently we are working on it .
7. What if I receive a damaged or wrong product?
In case of a damaged or incorrect product, please share a clear unboxing video within 24 hours of delivery. We will review and assist you accordingly.
8. Do you accept returns or exchanges?
We do not accept returns unless the product is damaged or incorrect as per our return policy.
9. Are the products shown exactly the same as delivered?
We try our best to match the images. However, minor variations may occur due to availability or handmade customisation.
10. Can I add my brand logo or message?
Yes! We offer logo branding, custom labels, and personalised messages for both personal and corporate hampers.
11. How can I place an order?
You can place an order through our website .
12. How can I contact THE GIFT BOX?
You can reach us via Instagram DM, WhatsApp, or email mentioned on our website.
